Developing human factors

Program > Inform > Acquire > Apply
Program > Inform > Acquire > Apply

Change management

  • Leading training sessions
  • Leading change communication meeting
  • COSI meeting animation (Coffee Organization and Solution for product Information)
  • Leading collaborative role-play

Documentation

  • Changeover plan
  • Process books
  • Procedures and operating modes
  • User guidelines and best practices memo-cards
  • Training material
  • Cooperation scenario